FAQ and service

Nothing. Delivery is free on every order, anywhere in India.

We give you an expected date on the order page rather than a promise. Orders are packed and handed to a courier from Bengaluru, and most parts of India are a few days from there. The moment the parcel moves you get an email, and the tracking page updates itself.

Open Track your order and enter your order number and the email you ordered with. Both are on your confirmation email. Once the courier scans the parcel, their tracking number appears there too.

Yes. Anyone at the address can receive it. You can also leave an instruction for the courier on the tracking page, for example to leave it with the security guard, and the team packing your parcel sees the same words.

Until the parcel is handed to the courier, yes. Message us with your order number and the new address. Once it is on the road the courier can usually only change the date, not the address.

Check the outer box before you sign for it. If it is torn or crushed, open it in front of the courier. Anything faulty or damaged is replaced free within seven days of delivery. Photograph the box and the instrument and send them to us.

A manufacturing fault, transit damage, or the wrong item. It is a replacement rather than a refund, and the instrument needs to come back with its box and accessories.

Manufacturing defects, for one year from delivery. It does not cover ordinary wear, strings and consumables, accidental damage, or an instrument that has been modified or repaired elsewhere.

Instruments are playable out of the box, but strings go slack in transit and wooden instruments move with temperature, so tune it before you judge it. A guitar or violin benefits from a professional setup once it has settled.

On your order page, once the parcel is dispatched. Under GST rules the invoice number is issued when the goods leave us, so it appears on the day of dispatch and not before.

They are our three series, by how hard the instrument is going to be worked. Home is for learning and playing at home, Jamming for practising and playing with other people, and Touring for stage and travel, with the build and the case to match.

Before it is packed, yes. Message us with your order number. Once a parcel has been handed to the courier it has to run its course, and the replacement window covers you from there.

Yes. Write to support@kadence.in with what you need and roughly how many, and we will come back with terms.